Support
Information on Vansah's practices, operational procedures, and support services
29 articles
- Guide to accessing Vansah support
- Vansah For Jira & Confluence – Security Self Assessment Questionnaire (CAIQ – Lite)CAIQ - Consensus Assessments Initiative Questionnaire assessment, used by Vansah in evaluating our security capabilities and practices
- Enterprise risk assessment, Vansah Platform Security ReviewThis assessment provides an in-depth review of Vansah’s enterprise security, data governance, privacy controls, operational resilience, and compliance posture, offering CISOs and procurement teams clear visibility into risks, safeguards, and…
- Third Party Technology in Vansah Intelligence
- Responsible Technology Principles
- Security Issues Communication to Atlassian
- Business Continuity & DR Plan
- Responsible AI Implementation
- Service Level Agreement
- Release Management Process
- Where is Vansah product data hosted
- Service Status & Incident UpdatesThis page provides the latest information regarding the operational status of Vansah Test Management for Jira. Whenever there is a service disruption, degraded performance, scheduled maintenance, or a
- Generating a HAR file for troubleshootingCapture and Send a HAR File to Vansah support for troubleshooting
FAQ
FAQs
- Can I cancel my subscription to Vansah Test Management for Jira
- How Vansah uses AI to create Test Cases?
- What data is processed by AI engines?
- What data privacy protections apply when using Vansah’s AI features?
- Where are sensitive data stored?
- How does Vansah protect my Data?
- Is Data encrypted at rest and in transit?
- How does Vansah Ensure Compliance with Global Security Standards?
- Is my Jira data stored in Vansah’s servers or within Jira itself?
- What is the Data retention policy?
- Can Vansah’s built-in reporting Gadgets be integrated with Jira dashboards?
- Can I create standardized Vansah reporting templates that can be reused across multiple Jira projects?
- Does Vansah support Jira Workflow Validations?
- How does Vansah AI evaluate Jira work items and documents to generate content?
- Does Vansah Intelligence (AI) rely on third-party services to generate requirements, test cases, or defects?
- What is Vansah's SLA to customers of any incident that may have impacted our data?