Support
Information on Vansah's practices, operational procedures, and support services
26 articles
Guide to accessing Vansah support
Vansah For Jira & Confluence – Security Self Assessment Questionnaire (CAIQ – Lite)CAIQ - Consensus Assessments Initiative Questionnaire assessment, used by Vansah in evaluating our security capabilities and practices
Third Party Technology in Vansah Intelligence
Responsible Technology Principles
Security Issues Communication to Atlassian
Business Continuity & DR Plan
Responsible AI Implementation
Service Level Agreement
Move Vansah data to another Jira location
Release Management Process
FAQ
FAQs
Can I cancel my subscription to Vansah Test Management for Jira
How Vansah uses AI to create Test Cases?
What data is processed by AI engines?
What data privacy protections apply when using Vansah’s AI features?
Where are sensitive data stored?
How does Vansah protect my Data?
Is Data encrypted at rest and in transit?
How does Vansah Ensure Compliance with Global Security Standards?
Is my Jira data stored in Vansah’s servers or within Jira itself?
What is the Data retention policy?
Can Vansah’s built-in reporting Gadgets be integrated with Jira dashboards?
Can I create standardized Vansah reporting templates that can be reused across multiple Jira projects?
Does Vansah support Jira Workflow Validations?
How does Vansah AI evaluate Jira work items and documents to generate content?
Does Vansah Intelligence (AI) rely on third-party services to generate requirements, test cases, or defects?
What is Vansah's SLA to customers of any incident that may have impacted our data?