Vansah

We will use all reasonable efforts to provide <a href="tel:+61289166176" rel="nofollow noopener noreferrer" target="_blank">telephone</a> (Mon-Fri during normal business hours AEDT, GMT+11), <a href="https://vansahapp.atlassian.net/servicedesk/customer/portals" rel="nofollow noopener noreferrer" target="_blank">web-based</a> and/or <a href="mailto:support@vansah.com" rel="nofollow noopener noreferrer" target="_blank">email </a>support to our end users for our <a href="https://marketplace.atlassian.com/vendors/1219373/testpoint" rel="nofollow noopener noreferrer" target="_blank">Marketplace Apps</a>.

At a minimum we agree to respond within 24 hours to any support request that Atlassian identifies as critical, and in all other non critical cases within five business days of request from an end user or Atlassian.

Customers looking for Enterprise Rapid Support please <a href="https://vansah.com/products/vansah-enterprise-support/" rel="nofollow noopener noreferrer" target="_blank">register</a> here.

Jira-based support at <a href="https://vansahapp.atlassian.net/servicedesk" rel="nofollow noopener noreferrer" target="_blank">https://vansahapp.atlassian.net/servicedesk</a>

Our community is also available to support you <a href="https://community.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">https://community.vansah.com</a>

Help site: <a href="https://help.vansah.com">help.vansah.com</a> (Online chat available)

Uptime Monitor: <a href="https://uptime.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">View</a> our Service Status (<a href="https://uptime.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">Subscribe</a> to updates)

- Jira-based support at <a href="https://vansahapp.atlassian.net/servicedesk" rel="nofollow noopener noreferrer" target="_blank">https://vansahapp.atlassian.net/servicedesk</a>
- Our community is also available to support you <a href="https://community.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">https://community.vansah.com</a> 
- Help site: <a href="https://help.vansah.com">help.vansah.com</a> (Online chat available)
- Uptime Monitor: <a href="https://uptime.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">View</a> our Service Status (<a href="https://uptime.vansah.com/" rel="nofollow noopener noreferrer" target="_blank">Subscribe</a> to updates)

8:00 am to 6:00 pm, Monday – Friday Our support team is based in Australia (GMT +11) 

Providing Answers and Insights to product questions.

Collecting feedback and recording feature requests

- Providing Answers and Insights to product questions.
- Addressing inquiries related to sales
- Managing support tickets
- Suggesting workarounds
- Collecting feedback and recording feature requests

Support Channels

Schedule

What does this support include?