Vansah

A HAR (HTTP Archive) file records the network activity between your browser and Vansah. It helps our support team investigate loading issues, errors, or unexpected behavior.

If Vansah support team has requested a HAR (HTTP Archive) file to help investigate your issue, please follow these steps before sending it to Vansah Support:

Rename the HAR file to something descriptive, such as <code>vansah-testcase-issue.har</code> or <code>testplan-loading-error.har</code>

Compress the file into a ZIP archive before uploading. HAR files can be large and zipping them reduces their size for easier sharing.

Avoid using the full website URL as the filename. Browsers often save HAR files using the page URL, which may include <code>.com</code> or other domain names. These filenames can sometimes be flagged by email spam or security filters.

Ensure no sensitive information is included. HAR files may contain request headers, cookies, or other session data. Review the file if possible, or only share it directly with the Vansah Support team through a secure support ticket.

- Rename the HAR file to something descriptive, such as <code>vansah-testcase-issue.har</code> or <code>testplan-loading-error.har</code>
- Compress the file into a ZIP archive before uploading. HAR files can be large and zipping them reduces their size for easier sharing.
- Avoid using the full website URL as the filename. Browsers often save HAR files using the page URL, which may include <code>.com</code> or other domain names. These filenames can sometimes be flagged by email spam or security filters.
- Ensure no sensitive information is included. HAR files may contain request headers, cookies, or other session data. Review the file if possible, or only share it directly with the Vansah Support team through a secure support ticket.

Once your ZIP file is ready, attach it to your Vansah support request or reply to your existing support ticket/email. This information helps our team diagnose and resolve issues more efficiently.

Important: Before recording a HAR file, close any unnecessary browser tabs and open a new Incognito/Private window if possible. This helps capture only the relevant network activity.

Open Chrome or Microsoft Edge.

Navigate to the Vansah page where the issue occurs.

Press F12 to open Developer Tools.

Ensure the Record button (●) is red. If it isn't, click it.

Click the Clear button to remove any existing requests.

Once the issue has occurred, right-click anywhere in the list of network requests and select Save all as HAR with content.

1. Open Chrome or Microsoft Edge.
2. Navigate to the Vansah page where the issue occurs.
3. Press F12 to open Developer Tools.
4. Select the Network tab.
5. Ensure the Record button (●) is red. If it isn't, click it.
6. Enable Preserve log.
7. Click the Clear button to remove any existing requests.
8. Reproduce the issue in Vansah.
9. Once the issue has occurred, right-click anywhere in the list of network requests and select Save all as HAR with content.
10. Save the file to your computer.

Open Firefox and navigate to the affected Vansah page.

Press F12 to open Developer Tools.

Click the Trash icon to clear existing requests.

Right-click within the Network panel and select Save All As HAR.

1. Open Firefox and navigate to the affected Vansah page.
2. Press F12 to open Developer Tools.
3. Select the Network tab.
4. Enable Persist Logs if available.
5. Click the Trash icon to clear existing requests.
6. Reproduce the issue.
7. Right-click within the Network panel and select Save All As HAR.
8. Save the file.

Enable the Develop menu (Safari → Settings → Advanced → enable Show Develop menu in menu bar).

Select Develop → Show Web Inspector.

1. Enable the Develop menu (Safari → Settings → Advanced → enable Show Develop menu in menu bar).
2. Open the affected Vansah page.
3. Select Develop → Show Web Inspector.
4. Open the Network tab.
5. Reproduce the issue.
6. Export the network log as a HAR file.

Capture and Send a HAR File to Vansah support for troubleshooting

Generating a HAR file for troubleshooting

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Generating a HAR file for troubleshooting

How to Capture a HAR File

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