Whether you're new to Vansah, an experienced professional or transitioning from another tool or platform, our support options are designed to make your initial set-up and experience as seamless as possible.
Here's how we can help:
1. Vansah's Service Desk
If you need additional assistance or have specific inquiries, you can always reach out to Vansah's Service Desk by raising a ticket. Here's how to do it:
Access the Service Desk: Log in using your your Jira account and navigate to the support section.
Our service desk team aims to respond promptly and provide thorough assistance to resolve your issues or answer your questions effectively.
Don't hesitate to use this resource whenever you need help beyond our chat support or dedicated Teams channel.
Alternatively you may send an email to [email protected]
2. Accessing the Vansah Community Network
Tap into the collective knowledge and experience of fellow Vansah users through our vibrant community network. This platform serves as a hub for:
Sharing ideas and best practices
Asking and answering questions
Discussing features and use cases
Connecting with other Vansah users
Our dedicated support team actively monitors the community, ensuring expert input when needed. Whether you're looking for quick tips, in-depth discussions, or innovative ways to use Vansah, the community network is an invaluable resource.
To get started:
Visit community network
Create an account or log in
Browse existing topics or start a new discussion
Engage with other users and our support team
3.Live Chat Support
Vansah provides dedicated chat support to guide you through Vansah. Our team of experts is ready to answer your questions and provide real-time assistance, ensuring you have the optimal experience as you begin your Vansah journey.
Online chat support is available from all Vansah screens inside your Jira workspace.
4. Dedicated Microsoft Teams Vansah Support
We also offer personalized support through a dedicated Microsoft Teams channel. This is available to all customers that request a demo with Vansah installed. This allows for more in-depth assistance and ensures that you have direct access to our support team.
5. Vansah Enterprise Annual Support For Jira Testing
By choosing Vansah Enterprise Support for Jira, you can enjoy all of the above + the following benefits tailored to your need.
Rapid Response
Receive rapid response SLAs from our GDS (Global Delivery Services) Team for customers with specialised quality and testing needs. Get fast tracked SLA’s
24x 7 Enterprise Support
Product Roadmap Advisory
Be part of Vansah’s exclusive roadmap meetings and support important features for your company/team
Testing Practice Review
Improve your Testing practice with 10 hours of remote consultation per quarter with our dedicated Testing and QA specialist team managed by our with Testpoint Consulting team.
Comprehensive Global Support
Vansah’s expert team provides comprehensive support across global markets, ensuring the highest quality assistance for your specific needs.
Maximized Benefits
With Enterprise Support, you can maximize the benefits of Vansah for Jira, ensuring confidence and reliability in every interaction
Register your interest for Vansah Enterprise Support