Vansah can request an email through Jira when you assign a Test Case to another person from a linked Jira work item. The email identifies the Test Case and linked work item so the assignee can find the work.
When an assignment email is requested
Assign the Test Case from its linked Jira work item. This email workflow does not apply to every assignment made from a Test Folder or Test Plan.
Choose another person as the assignee. Assigning a case to yourself does not send this email.
Enable the Vansah setting When assigning a Test Case, email the Assignee. in the relevant Jira space. When the setting has not been configured, it defaults to enabled.
For the setting location, see Miscellaneous Settings. Your administrator can help if you cannot change the setting.
What the email contains
The message includes the readable Test Case key, version, summary, linked Jira work item, and the person who assigned it. For a bulk assignment, the email lists up to three cases and includes a link to the work item for the remaining cases.
Depending on the available Jira page context, a Test Case link may open the case directly or return you to the linked work item.
If no email arrives
Confirm that the assignment was saved and the correct person is shown as the assignee.
Check that you assigned the case from a linked Jira work item and did not assign it to yourself.
Ask your administrator to check the Vansah email setting for the Jira space.
Check the recipient’s spam folder and Jira email availability or restrictions. If the issue continues, contact Vansah with the work item key, Test Case key, and approximate assignment time.
Saving an assignment and delivering an email are separate outcomes. An assignment can remain saved even if the email request fails, so check the assignee before repeating the change.
Vansah’s in-app notification bell is separate from these Jira emails. See Use Vansah Notifications and Mentions.