Vansah trials in Jira Cloud are managed through Atlassian. An extension is not automatic or guaranteed. If you need more evaluation time, contact Vansah first to ask whether your situation can be considered for an exception.
Vansah’s pricing guidance does not offer standard trial extensions. Atlassian’s Marketplace licensing guidance describes special-case requests that require the app partner’s approval.
1. Prepare your request
Ask the administrator or billing contact responsible for the subscription to check the trial details and provide:
The Jira site URL where Vansah is installed.
The Vansah edition being evaluated.
The current trial end date shown in Atlassian.
The requested end date and why additional time is needed.
Any relevant Vansah or Atlassian support ticket reference.
A requested date is not an approved date. Do not include API tokens, passwords, or other credentials.
2. Contact Vansah
Open the Vansah Support Portal.
Explain your evaluation progress and the reason for the request. Include the details listed above.
Ask whether an exception can be reviewed and whether written partner approval can be provided.
Wait for Vansah’s response. Do not assume that submitting a ticket changes your Atlassian trial or billing date.
3. Contact Atlassian if directed
If Vansah supports the request, contact the Atlassian Customer Advocate team. State that the request concerns a Cloud Marketplace app trial for Vansah Test Management for Jira.
Provide the Jira site URL, current and requested end dates, and Vansah’s written confirmation. Follow the categories shown on the current support form; form labels can change. Atlassian reviews the request and applies any approved trial change.
4. Confirm the outcome
Read the response from Atlassian and confirm the approved end date.
Check that the Vansah subscription in Atlassian shows the updated trial date before relying on additional access.
Review renewal and billing details with your billing contact. A pending extension request does not by itself postpone renewal.
If the request is declined or the date has not changed, contact the relevant support team before the existing trial ends. For subscription basics, see Vansah Licensing for Jira Cloud.